At Turning Hearts, we take the privacy and security of your memories seriously. Our platform is designed to give families full control over what is shared, while ensuring all data is protected using modern, enterprise-grade infrastructure.
Who can see the information?
When someone scans a Turning Hearts QR code, they only see the content that the account owner has chosen to share.
Private content remains visible only to the account owner through secure login access.
This allows families to decide exactly what is shared publicly and what remains private.
Where is the data stored?
Turning Hearts uses secure, U.S.-based cloud infrastructure, including Google Cloud Platform and supporting services across providers such as Amazon Web Services (AWS).
This ensures high availability, reliability, and data protection. No data is stored or hosted outside of the United States.
How is data protected?
We use modern cloud security practices to protect your information, including:
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Encryption of data in transit and at rest
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Secure authentication and account access controls
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Continuous monitoring and system redundancy
These systems are designed to keep your information safe and available when you need it.
Do you sell personal data?
No. Turning Hearts does not sell or rent personal data to third parties.
Your control
You always have control over your content. You can update, remove, or manage what is shared at any time.
Questions
If you have any questions about privacy or security, please contact us at
info@turninghearts.com
This Privacy Policy describes how TurningHearts.com ("we," "our," or "us") collects, uses, and shares your personal information when you use our website and web app located at TurningHearts.com (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information Collection and Use
We collect several types of information from and about users of the Service, including:
Personal Information: This is information that can identify you, such as your name, email address, and phone number, that you provide to us when you register for an account or contact us through the Service.
Non-Personal Information: This is information that does not identify you personally, such as your IP address, browser type, and device type, that we automatically collect when you use the Service.
We use this information for the following purposes:
To provide and maintain the Service;
To personalize your experience with the Service;
To communicate with you about the Service and respond to your inquiries;
To analyze and improve the Service;
To comply with legal and regulatory requirements.
Information Sharing
We may share your personal information with third-party service providers who perform services on our behalf, such as hosting providers and email service providers. We will not sell or rent your personal information to third parties for their marketing purposes.
We may disclose your personal information to law enforcement, government agencies, or other third parties if we believe such disclosure is necessary to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of us, our users, or others.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect non-personal information about your use of the Service. Cookies are small data files stored on your device that help us improve the Service and your user experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions of the Service.
Third-Party Links
The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review the privacy policies of these third-party websites and services before providing them with any personal information.
Data Security
We have implemented appropriate physical, technical, and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
Your Rights
You have the right to access, correct, update, or delete your personal information at any time. You may also have the right to object to or restrict certain types of processing of your personal information, and to receive a copy of your personal information in a structured, machine-readable format. If you would like to exercise any of these rights, please contact us using the contact information below.
Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information of a child under the age of 13, we will take steps to delete such information as soon as possible.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page, and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
If you continue to use the Service after we make changes to this Privacy Policy, you are consenting to the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you should stop using the Service and contact us to request that we delete your personal information.
Contact Information
If you have any questions or concerns about our Privacy Policy, you can contact us at info@turninghearts.com. We will make every effort to address your concerns in a timely and effective manner. We may require additional information from you in order to authenticate your identity and respond to your request.
You may also contact us at this email address to exercise any of your rights under applicable privacy laws, such as the right to access, correct, or delete your personal information. We will take reasonable steps to verify your identity before fulfilling such requests to protect your privacy and prevent unauthorized access to your personal information.
We encourage you to reach out to us if you have any questions or concerns about our Privacy Policy or how we handle your personal information. We are committed to maintaining the highest standards of privacy and data protection and will work with you to address any issues that may arise.